Prior to Payment:
The customer should review the available channels and read the product description carefully.
After Placing the Order:
The order cannot be modified.
The customer can cancel the order via the website before preparation begins.
After Preparation Begins or a Shipping Bill is Issued:
The order cannot be canceled or returned.
Customer Notes:
Notes can be added for the product, and we will strive to implement them as much as possible without any obligation.
Product Information:
All details are available in the product description.
For any additional inquiries, please contact us.
Coffee Roasting Date:
Available in the product description, and the freshest batch will be sent.
It may change daily; if it's not available, the responsibility to inquire falls on the customer.
Shortage or Error in the Order:
The customer has the right to request a financial compensation or to receive the remainder of the order.
We must be notified within three business days of receiving the order.
Order Confirmation:
The order is considered confirmed after payment is completed and confirmed.
A bank transfer receipt must be attached if applicable.
Address Details:
We must be provided with a clear address that includes the full name, street name, house number, district, and a notable landmark.
Missing information is considered an incomplete address.
